With regard to our use of cookies please read more at the bottom of this document.

This privacy policy explains how we collect and utilize your personal information that you provide or leave during an actual visit to our museum or in an online visit to our website. This applies to Frederiksberg Museums’ three museums, that is to say the Storm P. Museum, Alhambra, and Bakkehuset and the two exhibition sites, Cisternene and Møstings Hus, along with the group’s web-shop. Our privacy policy applies to the following web pages:


Frederiksberg Museums is the data controller and here are the contact details:

Andebakkesti 5
2000 Frederiksberg


Collection and use of personal data

Personal data is all information that can be attributed to an identifiable individual.  It is always our aim and intention to respect and protect your right to privacy and treat your data properly and appropriately. The personal data you provide to us is treated confidentially and will only be disclosed if it has a necessary and stated purpose.

When you visit our websites, information about you is collected, such as your IP address, geographic location, technical information about your computer, tablet or phone and also which pages you click on. This data is utilised by Frederiksberg Museums for statistical purposes and the optimization of our websites. It provides statistical information on how many people visit our websites and the different parts that are visited. This helps us to make our websites as user-friendly as possible (more information about cookies is available below). This type of statistical information does not make it possible to recognize any individual user of our website. Data on the number of visitors to Frederiksberg Museums' websites is passed on for statistical purposes to The Danish Agency for Culture and Palaces and to Statistics Denmark.

In the event that you explicitly consent to the following, and therefore actually submit the following data, it too will be retained and processed: That data is your name, address, age, telephone number, e-mail address and payment details. This will typically occur in connection to the establishment of a login, signing up to a newsletter, enrolment in Friends of the Museum,  signing up to or booking tours / workshops / events, participating in competitions or surveys, or when purchasing online. The information provided to us will be used solely for the explicit purpose for which it was collected.


Security and data storage

We have taken organizational and technical measures to prevent your information from being accidentally or illegally deleted, published, lost, reduced or damaged or to be made available to unauthorized persons, abused or otherwise used or employed in violation of the law.

For reasons of security, and to ensure that your data is protected the number of people with a professional need to have access to personal data is strictly limited.

Only specific employees at Frederiksberg Museums have access to lists of registered users, sign-ups, membership rolls, recipients of newsletters and or invitations and customers of the web-shop. Information related to associations is shared with the association's board.

The data is only retained or stored for the period prescribed by law and it is deleted when it is no longer required. The length of the storage/retention period depends on the nature of the information and the reason for its retention or storage. For example information gathered for the sending of newsletters is kept until the period of the newsletter’s subscription ceases whereas identity and transaction information related to online purchases is stored for five years in accordance with the Bookkeeping Act of 2015.


Disclosure of information

We treat all personal data confidentially and we neither sell nor disclose information to third parties without your express consent unless this action is a necessary part of a transaction or service or that such an action is required by law. However there may arise, in specific cases, a need to pass your information on to certain selected and trusted partners in order to provide specific services. For example in connection with web support, the delivery of goods and updating of membership rolls. These data processing agreements are entered into, with specific partners precisely in order to ensure that your personal information is protected and not abused.

Deletion, consent and rights of access

We delete your personal data as a matter of course, when it is no longer needed for the purposes for which it was originally gathered, processed and stored.

When you use our websites and services we will, in some cases, predicated upon your consent, gather and process your personal data. You can withdraw your consent at any time by, for example, stopping a subscription to our newsletters or by contacting us - see contact data above. If you do withdraw your consent, we will cease processing your personal data unless such action is legitimately required or that we are obligated to continue processing or storing your personal data for any other reason such as, but not limited to, legal compliance. The withdrawal of consent does not affect the legal basis upon which action was undertaken prior to that withdrawal.

You maintain the right, at any time, to know what personal data has been registered. If the information is found to be incorrect, incomplete or irrelevant, you have the right to have it corrected or deleted. You can object to the gathering and further processing of your personal data or request a limitation of the processing of that data. Upon receipt of a request to examine personal data, we will require documentation as to the seeker’s identity to ensure that such information is only provided to the person concerned. In such situations, please contact providing your full name and email address.

Complaints regarding Frederiksberg Museums' processing of personal data should be addressed to:



Cookies are employed by nearly all websites, including Frederiksberg Museums; in many cases they are necessary in order to deliver a service provided by the website. A cookie is a small amount of data generated by a website and saved by the web-browser on your computer, tablet, mobile or similar for the purpose of recognizing it, remembering settings and performing statistics on users' use of the website and optimizing the content and functionality of the site. The deployment of a cookie does not allow the identification of an individual user, only the user's device. Cookies cannot gather information from your computer or spread computer viruses and other malware.

The processing of personal data gathered through the use of cookies is based upon on your consent. Consent is given the first time that you visit each of our websites when you click “OK” in the banner informing you about the use of cookies. The information derived from cookies is anonymous and cannot be linked to an individual user.

Frederiksberg Museums’ websites use cookies from Google Analytics to measure and analyse traffic on the websites, in order to provide a better experience for the user. You can opt out of Google Analytics’ cookies. Please examine the following: https://tools.google.com/dlpage/gaoptout

In addition, we also use our own cookies, for web publishing and to register and record user settings. It is always possible to delete or block cookies; this is normally done by adjusting your browser settings. A general guide to this procedure can be seen here http://minecookies.org/cookiehandling

If you choose to delete or block cookies it may have a detrimental effect in so much that the website may not work optimally and there may be content that is not possible to access.